Battery not charging (help needed quick)

oderoX · ‎04-15-2020

Hello guys! So there is this problem that im having for a very long time now. Basically, my battery won't charge. First, the battery was charging like normal but then would get stuck at 70%+ Then it would be stuck at 14% and wouldnt go up. Instead, down. Note that when i connect my charger it shows the orange charging light for 14 seconds and after that it shows the white light that means charged. So here i am now, typing this with 0% and the charger plugged next to me. It says "connected, not charging". So please help me! Any help would be nice. If you need any additional information (for example what does the HP Diagnostics say, then just type it down below). Thanks from Tomek (Tom).

Some info:
Laptop: HP 15-bs000nw
OS: Windows 8.1
Original Battery: Yes
Ram: 4 GB

Dragon-Fur · ‎04-15-2020

@oderoX

It is likely the battery just needs to be replaced.

Product introduced mid-2017

Part numbers and super easy replacement procedure - Page 34

HP 15 Laptop PC (Intel) HP 15g Laptop PC HP 15q Laptop PC - Maintenance and Service Guide

Description Spare part number
4-cell, 41-Whr, 2.8-Ah Li-ion battery 919701-850

3-cell, 31-Whr, 2.8-Ah Li-ion battery 919700-850
919700-851

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We are a world community of volunteers dedicated to supporting HP technology.

References / Help / Things that are the Battery

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE: Content depends on device type and Operating System

Categories: HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Notebook - 15-bs000nw

Things that are the Battery

Find your Product

See: HP Notebook PCs - How Do I Find My Model Number or Product Number?

OR

Open Support Home

Enter the full model name

What is included…

What you need to know, including important information about the Battery Recall program
What you can try, including: Calibration, Component Testing, Contributions – Solutions
Various options, including: Purchase and Replacement (Service Guide / Video assistance)

Important

If the battery is bloated, swollen, or expanding beyond its normal size, there is no fix except to remove and replace the battery.

A bloated battery can damage other components in the notebook, including the case, the keyboard (individual or all keys), the TouchPad, and any component that is stressed due to the expanding battery.

====================================================================

Read important information about battery recall.

If your battery is impacted, follow the instructions to contact HP.

OR

If your battery is not impacted by the recall:

Read the sections for information. For example, run calibration and / or component tests on battery / AC adapter (charger)
If necessary, purchase and install a replacement battery

===============================================

Recalls and Advisories

Product Recalls – Please READ

Open: HP Replacement programs and product recalls

2019

August 2019 Expansion of the 2018 HP Notebook Computer and Mobile Workstation Battery Safety Recall ...

Partial Excerpt from the August 2019 Expansion Notification:
In August 2019, HP expanded its worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries which was announced in January 2018 and expanded in January 2019.

HP Support Community

Please Note:

Recalls - Devices / components eligible for Recall replacement are not subject to warranty status.

HP – Replacement and Product Recalls - Latest Information

HP Replacement programs and product recalls

From HP - Important Information

Battery Safety Mode

"Fat" Battery / Bloated Battery / Swollen Battery

If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.
There are no other remedies, tests, or useful options.

HP EliteBook/ProBook/Zbook Workstations - Notebook PCs - Swelling or Deformation of Notebook Battery

===============================================

Warranty Check – Contact HP

If the battery is failing (or has failed) and the computer is within the Warranty Period, contact HP Technical Support.

“Everywhere” Contact Information - HP Technical Support

Open > HP World-Wide Support

Select your region and follow the prompts

Where to Find Additional Information about your device

Check your computer’s Website Support for important advisories and bulletins

Category "Bulletins and Advisories" (wording may vary)

Warranty Check

Warranty Check – Single or Multiple Devices

NOTE: If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

If necessary, Select your Country on the main website page
Scroll down > To the right of Check multiple warranties, Click Continue
Enter the Serial Number and Country for one or more devices / systems to be checked
Check the box to verify you are "Not a robot"
Click Submit (at bottom of list entries)
When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

===============================================

Information / Tests

HP Community thread on the subject

Accepted Solution - Battery won't Charge or Battery won't Hold a Charge

Article that explains Smart Battery Technology

Battery use and care, how batteries perform over time, and expected battery life

How to: Understanding Lithium-Ion and Smart Battery Technology

Battery will not charge when system is warm to hot

If the “not charging” issue is (only) apparent when the system is running hot (or near that point), the battery and charge system are likely overheated as well – the charge system will resume operation when the computer cools down. Short Version: An overheated battery / computer / charging-system will not charge the battery – this is normal behavior.

Battery seems “stuck” in a particular charge setting

The battery might be OK and just need calibration (balance / set).

The steps to check / calibrate / replace the battery are included in this document:

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

And / Or

Document includes information and link for testing the hardware using HP PC Hardware Diagnostics (UEFI) (preferred method) and / or using the HP Support Assistant to test the battery.

>>> Testing and Calibrating the Battery (Windows 10) <<<

Tips for extending / improving battery service

Microsoft - Battery saving tips

HP Notebook PCs - Improving Battery Performance (Windows)

===============================================

Run Component Tests – How to

Contributed by Wes_notebooks

Testing for Hardware Failures

HP Document

HP PCs and Tablets - About UEFI and the Startup Menu

===============================================

Documents and Reference

This document is for HP notebook PCs that have a removable battery.

HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge

If the adapter fails it will not power the notebook.

HP Notebook PCs - Using and Testing the AC Power Adapter

===============================================

Oddities and Contributions

Fix (High) Contrast (on computer screen)

Contributed by Pantopia

Unplug charging cable, wait a few seconds, plug in cable.

Relevant Post

Battery at 100% but shuts off when unplugged (results unconfirmed at this writing)

Contributed by Rcamp48

Test system: HP Elite Pad 900 G1

Setup: Tablet connected to docking station

Symptoms: Shows 100% charge in battery – computer shuts off as soon as unplugged

Test (Solution): Press and hold Power button and Reset button at the same time

Relevant Post

-----------------------------------------------------------------

Related to Microsoft ACPI Compliant Control

Example 1

Battery does not charge, possibly after Microsoft Updates (issue has been reported at least back to 2011)

Test system: Pavilion Notebook

Contributed by Jeanydo

Symptoms: Battery stops charging – no known issues with battery or charger – Windows 7 through 10 (at least)

Solution

Control Panel > icon view > Device Manager > Open Batteries > Right-Click “Microsoft ACPI-Compliant Control Method Battery" > Uninstall > tab Action > Check for hardware changes (reinstalls the driver)

Relevant Post

Example 2

Symptoms: Battery charges to 100% - notebook shuts down when battery dips to 50%. Battery Diagnostics “cancel” (do not complete)

Test System: HP Notebook 15-bs0xx

Contributed by Riddle_Decipher

Solution (Paraphrased content)

Unplug the charger
Switch off the computer for 30 minutes, boot / start the computer, and log in
Control Panel > icon view > Device Manager > Open Batteries > Right-Click “Microsoft ACPI-Compliant Control Method Battery" > Uninstall > Remove existing driver
Shut down the computer
If the battery is removable, remove the battery for one minute > Replace battery (Skip for non-removable battery)
Start the computer and log in
Control Panel > icon view > Device Manager > Open Batteries > Right-Click “Microsoft ACPI-Compliant Control Method Battery" > tab Action > Check for hardware changes (reinstalls the driver)

Relevant Post

===============================================

Purchase Options

If you determine that you need to purchase a battery, AC adapter, or power cord for your computer, check for the part(s) in HP PartSurfer.
If / When you know the battery type / part number, you may check for the battery at the Parts Store
If the part is not available from HP, use your search engine to find – and purchase - the part in your region.

HP Document: HP Notebook PCs - Purchasing a Replacement Battery

Find your Product , Part(s), and Replacement Procedure

See: HP Notebook PCs - How Do I Find My Model Number or Product Number?

OR

Open Support Home

Enter the full model name
When the website opens, select category Manuals
Look for and open the Maintenance and Service guide for your computer

NOTES

The exact name of the document varies, though usually the word "service" or "maintenance" is included in the name.
The "Service Guide" and "User Guide" are not the same documents.

Part numbers and replacement procedure are listed in the component replacement section (wording varies)

And/Or

HP Collection of “how-to” videos

HP Video Gallery

Use Categories and / or enter your request in the search bar to narrow the search.

Examples,

Select Category Computing and Mobile Devices > Battery and Power

Select Category Computing and Mobile Devices > Parts Replacement and Upgrades

Search for replace battery or replace battery x360

Select and watch your Video

-----------------------------------------------------------------------------------

Check for parts at the PartSurfer Website / HP Parts Store

Open PartSurfer

Select your Country
Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
HINT: To see a system-specific list, replace the Product Number with your device Serial Number
Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

NOTE >> Parts marked as "n/a" are not available from HP.

Parts marked as available for purchase might be available from: HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find the part number at your favorite online store.

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EOF

Dragon-Fur

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