Battery stopped charging due to battery check

[AceBlock]

I am using an HP Pavillion 15-ef1027ca from 2021 onward.
The failure ID presented is REOOW and asks for a replacement. I have already ordered a new battery to replace it and modified the laptop once, so I trust myself to be capable of replacing the battery with the manual/online guide. 

What is the failure REOOW? So far, I have seen it often requires a complete check on the charging cable, discharging the battery, and/or a full restart of the computer, with many outcomes being the replacement of the battery. I have a tight schedule and am expected to use my laptop both unplugged and plugged, so I would rather not discharge my laptop until the replacement is available and I have more time.

Is there a way to allow my battery to continue to charge so I can keep working on my computer?

[Kuroi_Kenshi · Accepted solution]

Hi @AceBlock,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

The failure ID REOOW indicates that the battery experienced a hardware failure. This often necessitates a replacement of the battery, which you have already ordered. If the battery has failed, no amount of troubleshooting with the charging cable, discharging the battery, or restarting will solve the issue, as the battery itself needs to be replaced.

Suggested Actions:

Replace the Battery: Since you have already ordered a new battery, replacing the old one should resolve the issue. Follow the manual or online guide for safe replacement steps.

Check for Safety: HP strongly recommends purchasing genuine HP replacement batteries to ensure both safety and performance. Counterfeit batteries might present severe risks and typically do not perform well.

After replacing the battery, it is also crucial to verify the proper functioning of the new battery. If you notice continued issues, it might be worth performing a battery test using the HP PC Hardware Diagnostics tool.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @AceBlock,

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Best Regards,