Bios Administrator password

[Gugo1]

When i try to start the computer i get into Bios and it says ''Select user for login'', then there is two options both of them have passwords that i don't know. After you type the wrong password 4 times it will say ''Press F7 for HP SpareKey Recovery''. Then you will come to HP SpareKey Recovery with two options named ''Enter BIOS Admin Password and Answer HP SpareKey Questions'' but when you click on any of them it will say ''HP SpareKey Recovery not enrolled Select OK to restart system'' and then it goes all the same again. 

Please help!

[DavidPK · Accepted solution]

Hi,

Unfortunately,  business machines such as Probooks or Elitebooks have more stringent security than consumer models - they don't produce 'halt codes', the password cannot be derived from the Serial No. and the code is stored in non-volatile memory so removing the RTC cell will not reset the password in this case.

If you Contact HP Business support they should be able to send you a customised SMC.bin file which you can use at boot to reset the password.

Regards,

DP-K