cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 0 0 0
Message 1 of 2
756
Flag Post

Solved!

Bios Administrator password

HP Recommended
Notebook 6570b
Microsoft Windows 7 (32-bit)

When i try to start the computer i get into Bios and it says ''Select user for login'', then there is two options both of them have passwords that i don't know. After you type the wrong password 4 times it will say ''Press F7 for HP SpareKey Recovery''. Then you will come to HP SpareKey Recovery with two options named ''Enter BIOS Admin Password and Answer HP SpareKey Questions'' but when you click on any of them it will say ''HP SpareKey Recovery not enrolled Select OK to restart system'' and then it goes all the same again. 

Please help!

1 REPLY 1
Highlighted
Level 18
49,520 49,455 9,899 16,758
Message 2 of 2
Flag Post
HP Recommended

Hi,

 

Unfortunately,  business machines such as Probooks or Elitebooks have more stringent security than consumer models - they don't produce 'halt codes', the password cannot be derived from the Serial No. and the code is stored in non-volatile memory so removing the RTC cell will not reset the password in this case.

 

If you Contact HP Business support they should be able to send you a customised SMC.bin file which you can use at boot to reset the password.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation