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Locked

‎09-13-2022 02:19 AM

HP Recommended
Product: HP Elitebook 840 G7
Operating System: Microsoft Windows 10 (64-bit)

Dear Community,

 

We expected a big issue regarding our HP Computers Elitebook 840 G7 version running Windows 10 64 bits

 

All thoses computers were not able to start after a Firmware upgrade (1.10). The computer still stuck at the starting process without success.

 

All other computer model (HP Elitebook G3/G4/G5/G6/G8) are not affected

 

For the moment, we rolled back the firmware version to 1.08 and locked to not upgrade to the newest version.

 

Does someone has the same issue ? Does HP is aware about this issue ?

 

Thanks

 

 

Category:
3 people had the same question
4 REPLIES 4

‎09-16-2022 11:13 AM

HP Recommended

got the same issue with multiple machines as well HP support has not been helpful. 

 

Have been able to get bluescreen (driver power state failure) if I do a system restore to a week or so ago but have ended up having to reinstall windows on all the machines 

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‎09-16-2022 11:21 AM - last edited on ‎09-16-2022 11:27 AM by Retired

HP Recommended

[content removed]

 

fyi this may be a solution about to try it myself. 

 

 

Must2_0-1663348901198.png

 

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‎09-16-2022 11:43 AM

HP Recommended

the above solution works it seems. I've yet to find the softpaq to roll back bios but the computer is now booting

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‎09-26-2022 03:08 AM

HP Recommended

Hi CPOD,

 

Firmware just released : 1.21.0.

 

I strongly hope that will help us..

 

Regards,

KMARD

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