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‎06-04-2026 02:34 AM - last edited on ‎06-05-2026 08:54 AM by Moderator

HP Recommended

Dear  Support Team,

 

I am IT administrator of company, laptop was purchased in 2021, receipt is lost. I have the physical laptop with serial Edited and product 12C31UA. Can you help with BIOS unlock

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1 REPLY 1

‎06-05-2026 10:18 AM

HP Recommended

Hi @Zubair26 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I understand that you would to recover the BIOS password on your HP laptop, I would request you to please follow the steps:

 

How to Reset HP Laptop BIOS

Here are three methods to reset BIOS on your HP laptop:

Method 1: Reset BIOS to Default

  • Power off your laptop completely
  • Turn it on and press F10 repeatedly to enter the BIOS Setup Utility
  • Navigate to the Exit or System Configuration tab using arrow keys
  • Select Restore Defaults or Load Setup Defaults
  • Confirm and save changes by selecting Save Changes and Exit (usually F10)

Method 2: CMOS Battery Removal (Advanced Users)

  • Power off and unplug the laptop; remove the battery if possible
  • Open the back panel (refer to your model's manual)
  • Locate and gently remove the CMOS battery for 5-10 minutes
  • Reinsert the battery, reassemble, and power on

Method 3: HP BIOS Recovery Options

  • Download the latest BIOS update from HP's official website
  • Create a USB recovery drive using HP's BIOS Update tool
  • Boot the laptop, press Windows + B, and insert the USB to restore BIOS

Steps to Take After Resetting Your BIOS

  • After resetting, configure these settings to ensure your laptop runs smoothly:

Essential Settings to Check

Why: A reset may disrupt date/time (causing software or update errors), Secure Boot (needed for Windows 11 compatibility), or virtualization (required for virtual machines).

  • Press F10 at startup to enter BIOS Setup Utility
  •  In Main, set correct system date/time
  • In Security, enable Secure Boot for Windows 11 or disable for older OS
  •  In System Configuration, enable VT-x/AMD-V for virtual machines

https://support.hp.com/us-en/document/ish_3932413-2337994-16 follow the link for detailed steps.

 

Hope this helps, Please revert if the issue persists.

 

Take care and have an amazing day!

I'm an HP Employee.


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