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Locked

‎08-27-2019 06:45 AM

HP Recommended
Product: Probook 655 G3

Hello

 

I recently bought an off lease laptop and was trying to upgrade the BIOS.  I can't as it is locked.  How does one reset the bios?  Most boards indicate reaching out to the manufacturer for a bios flash file or something to that effect.  Please help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-27-2019 06:49 AM

HP Recommended

Welcome to the HP Support Community, @AdamS72 

 

Thank you for choosing HP.

 

HP may remove BIOS and power on passwords via a service of the computer. You can contact HP Support to set this up. Options vary depending on location and warranty status (Service fee may apply). You will have to  contact HP Support  for assistance on removing the password.

 

Here is how to reach to HP:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> https://support.hp.com/us-en/contact-hp

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-27-2019 06:49 AM

HP Recommended

Welcome to the HP Support Community, @AdamS72 

 

Thank you for choosing HP.

 

HP may remove BIOS and power on passwords via a service of the computer. You can contact HP Support to set this up. Options vary depending on location and warranty status (Service fee may apply). You will have to  contact HP Support  for assistance on removing the password.

 

Here is how to reach to HP:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> https://support.hp.com/us-en/contact-hp

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No
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