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‎06-20-2017 06:10 PM

HP Recommended
Product: 6730b
Operating System: Microsoft Windows 7 (64-bit)
I am unable to recover my bios administrator password...it also gives me a black screen with a 1720 smart drive error.. I have removed the battery from the hard drive... Unable to restore from system recovery because there is no restore point... I am at a loss... I really need my computer before classes start!!!
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‎06-20-2017 08:08 PM

HP Recommended
I ended up removing the broadcom plug and installing a dell os disc and it is back working for now lol... Thanks for all your help!!!

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‎06-20-2017 06:22 PM - edited ‎06-20-2017 08:35 PM

HP Recommended

 

When you are in Recovery Manager do NOT chooose Microsoft System Restore. Choose System Recovery.

 Btw,it sounds like your hard drive is close to failing and will have to be replaced soon. If you get back up and running I suggest using Recovery Manager to make Recovery Media.

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‎06-20-2017 07:11 PM

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Neither restore or recovery are working 😑
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‎06-20-2017 07:31 PM

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The "smart drive error" you mentioned...try running Diagnostics on the hard drive. Immediately after powering on start tapping the F2 key.

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‎06-20-2017 08:08 PM

HP Recommended
I ended up removing the broadcom plug and installing a dell os disc and it is back working for now lol... Thanks for all your help!!!
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‎06-20-2017 09:45 PM

HP Recommended

Don't forget the Smart error warning,the fact is has been tripped is a warning of a failure being detected.The disk may test ok using diagnostics, but an issue is being reported. All hard drives fail sooner or later- the message is quite clear- you need to keep a back up your data and be prepared to replace the drive at some point.It could be 6 months-it could be next week.

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