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HP Recommended
EliteBook x360 1030 G2 / X3U21AV
Microsoft Windows 10 (64-bit)

Hi,

I have forgotten the Bios password. How could I reset it ?

Thx

4 REPLIES 4
HP Recommended

Welcome to the forum @FabUni

 

When asked for the password just hit enter 3 times.

 

Do you receive any code???

 

REO

HP Recommended

Hi Thank you to catch my question !

To answer to you: No there is no code ! It tells me only (after 3 times) that it is the wrong password and I have to reboot the machine 😞

HP Recommended

@FabUni

 

Then you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

 

REO

HP Recommended

Thank you for your answer.

I  remember that a couple of month ago, I have already asked for a SMB.bin but it was impossible to load it on the laptop !

It was impossible to follow instructions...

I will try again, and perhaps I wil be more lucky....

If it doesn't work, I come back with more precise instruction/question.....

Thanx again

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.