Bios recovery

[G-a-z]

HP Notebook - 17-p150sa (ENERGY STAR) 64 bit windows 10, caps button double flash screen blank, bios issue  can’t find any bios in the downloads section. I would like to fix the issue if anyone can help. Thanks

[Kuroi_Kenshi]

Hi @G-a-z,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding BIOS issues for HP Notebook!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Steps to Resolve BIOS Recovery Issue:

Perform a Hard Reset:

• Turn off your computer and disconnect all peripheral devices.
• Unplug the AC adapter and remove the battery (if accessible).
• Press and hold the power button for at least 15 seconds to discharge any residual power.
• Reconnect the battery and AC adapter, but leave other peripherals disconnected.
• Turn on the computer.

Clear CMOS:

• If the hard reset doesn't resolve the issue, clearing the CMOS might help.
• Access the CMOS battery, remove it for a few minutes, and then reinsert it. This may reset low-level system settings.
• Follow the specific guidelines provided in your maintenance guide for locating and removing the CMOS battery.

BIOS Recovery:

• Restart the computer and quickly press the F10 key to access BIOS settings.
• Use the Restore Defaults option to reset the BIOS to its default settings.

Reseat Memory Modules:

• Reseating the memory modules can sometimes resolve hardware-related issues. Ensure that they are correctly seated.

Use BIOS Configuration Utility:

• HP provides a BIOS Configuration Utility (BCU) that generates a configuration text file, which can assist in identifying BIOS settings issues. More information can be found in BIOS Configuration Utility User Guide.

HP Support Assistant:

• Run HP Support Assistant to check for software updates and potential fixes that could be deployed.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[G-a-z]

Thanks for replying, no luck so far, screen black just caps lock flashing twice, looked for bios in downloads for usb recovery no software or download available 

[VikramTheGreat]

Hi @G-a-z,

Thank you for getting back and letting me know. @Kuroi_Kenshi is not available, so I am replay on behalf of him.

Please try the steps shared below and let me know if this helps

BIOS Restore:
1) Shut down the computer, keep the charger plugged in
2) Hold down the Windows and B buttons together while the computer is still turned off.  
3) Turn on the computer and continue to hold the Windows and B buttons until a BIOS Recovery screen appears.  
4) Follow the on-screen instructions and click on OK.

I hope this helps.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[G-a-z]

I have tried windows button b windows button v  just b just v same outcome double flash on caps button and black screen, needs bios usb recovery 

[VikramTheGreat]

Hi @G-a-z,

Thank you for letting me know.

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[G-a-z]

Thank you message sent

[VikramTheGreat]

Hi @G-a-z,

Thank you for sharing the pc details. With the details, I was not able to find more details.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon in the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support