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Locked

‎05-17-2022 11:07 AM

HP Recommended
Product: HP 17.3 inch Laptop PC 17-c0000 (2W0J3AV)
Operating System: Microsoft Windows 10 (64-bit)

My HP laptop will not boot. Recovery mode doesn't work, PC Reset doesn't work. When I try to run a CHKDSK from a command prompt, I get a notice that Bit Locker has locked the drive. I don't have the password for it, as it is a company laptop, and the user has no idea how bitlocker got activated. There has to be a way to unlock this.

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-17-2022 11:16 AM

HP Recommended

Hey @ckowalski66 🙂

 

 

 

Thank you for visiting the HP Support Community.

 

 

 

According to the Community's Rules of Participation:

 

 

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

 

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

 

Regards,

 

 

 

MarcusC

I work on behalf of HP.

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1 REPLY 1

‎05-17-2022 11:16 AM

HP Recommended

Hey @ckowalski66 🙂

 

 

 

Thank you for visiting the HP Support Community.

 

 

 

According to the Community's Rules of Participation:

 

 

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

 

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

 

Regards,

 

 

 

MarcusC

I work on behalf of HP.
Was this reply helpful? Yes No
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