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Locked

‎11-15-2023 05:14 AM

HP Recommended
Product: HP Laptop PC 15-dw3000 (1A3X9AV)
Operating System: Microsoft Windows 11

I updated my laptop from Windows 10 to Windows 11 But the problem here is that when the installation was finished, I found that the entire system has been encrypted under the name of bitlocker and i can't remember my outlook account that i made to install windows 10, because i made it only to install the windows, now how can i open my laptop without this account that should give me the serial number

1 REPLY 1

‎11-15-2023 08:04 AM

HP Recommended

Thank you for visiting the HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

MayS

I work on behalf of HP
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