Bitlocker cant acces as device is not registered to microsoft account

[Aloof]

Cant get bitlocker recovery key as the given mail is linked to another mail. Plus the account with device has not registered the device 

[Raj_05]

Hi @Aloof,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you are unable to access your HP laptop's BitLocker-encrypted drive because the device is not registered to your Microsoft account, there are a few steps you can take to try and resolve the issue.

1. Check your Microsoft account: Ensure that you are using the correct Microsoft account credentials associated with the BitLocker-encrypted drive. Double-check your username and password to make sure they are accurate.

2. Connect to the internet: Ensure that your HP laptop is connected to the internet. If it is not connected, establish a reliable internet connection before attempting to access the BitLocker-encrypted drive.

3, Register the device: If your HP laptop is not registered to your Microsoft account, you may need to register it. To do this, follow these steps: 

a. Sign in to your Microsoft account using a web browser on a different device. 

b. Navigate to the Microsoft account security settings or device management section. 

c. Look for an option to add a new device or register a device. 

d. Follow the instructions to register your HP laptop with your Microsoft account.

4. Sync your Microsoft account: On your HP laptop, make sure that your Microsoft account is synced. To do this: 

a. Go to the Windows Settings by pressing the Windows key + I. 

b. Select "Accounts" and then "Your info." 

c. Choose "Sign in with a Microsoft account instead." 

d. Follow the prompts to sign in and sync your Microsoft account.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support