• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

Cant get bitlocker recovery key as the given mail is linked to another mail. Plus the account with device has not registered the device 

1 REPLY 1
HP Recommended

Hi @Aloof,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

If you are unable to access your HP laptop's BitLocker-encrypted drive because the device is not registered to your Microsoft account, there are a few steps you can take to try and resolve the issue.

 

1. Check your Microsoft account: Ensure that you are using the correct Microsoft account credentials associated with the BitLocker-encrypted drive. Double-check your username and password to make sure they are accurate.

 

2. Connect to the internet: Ensure that your HP laptop is connected to the internet. If it is not connected, establish a reliable internet connection before attempting to access the BitLocker-encrypted drive.

 

3, Register the device: If your HP laptop is not registered to your Microsoft account, you may need to register it. To do this, follow these steps: 

 

a. Sign in to your Microsoft account using a web browser on a different device. 

b. Navigate to the Microsoft account security settings or device management section. 

c. Look for an option to add a new device or register a device. 

d. Follow the instructions to register your HP laptop with your Microsoft account.

 

4. Sync your Microsoft account: On your HP laptop, make sure that your Microsoft account is synced. To do this: 

 

a. Go to the Windows Settings by pressing the Windows key + I. 

b. Select "Accounts" and then "Your info." 

c. Choose "Sign in with a Microsoft account instead." 

d. Follow the prompts to sign in and sync your Microsoft account.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the 

“Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.