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Locked

‎02-22-2020 11:21 PM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

Hi,
I have some problem here with my laptop HP Envy, that i bought several months ago.
Last friday while i am working on my laptop, there was a pop up notification from HP support that i should restart my laptop.
After I restart, the screen turn into blue and locked by bitlocker and request the recovery key 48 digit numeric.
Please note, that I have never been alerted by microsoft / HP about this password or recovery key matter..
So i have nothing about the key.
Now all my data encrypted by bitlocker.
Can i have my bitlocker recovery key?
I have all identity of my laptop such as serial number, etc..
Thank you.

1 person had the same question
1 REPLY 1

‎02-23-2020 01:42 PM

HP Recommended

Hi,

 

when you enable Bitlocker (which is part from the Microsoft OS) it asked you to save the recovery key on a USB stick or print it out. It didn´t allow you to save it to a HD.

 

Therfore only you have this key, nobody else ... if that PC is connected to an ActiveDirectory (if you work for a company) it might be that the IT Department can give you the recovery key ... if not everything is encrypted and neither Microsoft nor HP can help here...

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P.S.
I am a volunteer and I do not work for, nor represent, HP
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