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Locked

‎03-04-2026 11:28 AM

HP Recommended

Help after a forced update on my laptop I now have a screen that says "enter my Bitlocker number" we do not have one as my laptop came with windows already installed so how do I locate one?

 

I have looked in my microsoft account but I have no registered devices, I have done the shut down and reboot 3 times as suggested I do get the "recovering" message but then I go right back to the bitlocker screen lock.

2 REPLIES 2

‎03-04-2026 12:07 PM

HP Recommended

If you do not have the Bitlocker recovery key, your only option would be to reinstall Windows on the drive.

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‎03-04-2026 12:17 PM

HP Recommended

But would HP have the number since they are the ones that installed windows?  Also, can I go to a repair place for HP and get my stuff off of it I can not loose what is on the laptop

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