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‎09-16-2017 08:33 PM - last edited on ‎09-16-2017 08:42 PM by Retired

HP Recommended
Product: hp spectrex360
Operating System: Microsoft Windows 10 (64-bit)

I have had this laptop for 3 weeks now and 2 days ago it suddenly took more than 5 min to start up which is unacceptable for a device with NVME SSD. And from next time onwards the screen just started going black after logging in.I cant tell what exactly is wrong. I restored my pc twice each dating further back in time. It did not help and now I am just updating some software through HP assistant. Let's see what happens. 

But I also saw a bug where my touch screen was showing as it is being tapped consistently at the bottom corner.

I love Hp but someone gimme more technical advice, please. I really do not wish to reset the whole PC. Hopefully, the problem is solved. Even my 4-year-old pavilion never gave me such a problem Smiley Tongue

Serial number: 5[Personal Information Removed]

product name: HP spectre x360-ac036tu

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-18-2017 08:21 AM

HP Recommended

Thx for the quick response. I did that after reading other similar problems on the forum and my hp spectre still reacted in the same manner as before. It took 5-10 min to show screen normally.

I guess i will just wait for windows or HP to release  a patch .

Thx mate. If u find someting new just update 🙂

View solution in original post

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3 REPLIES 3

‎09-17-2017 01:50 PM

HP Recommended

This is a Windows Update issue. Wait 5-10 minutes for the desktop screen to appear
Right click the windows start button and click on "Run".
- in the Run box type services.msc and click ok
- look for App Readiness in the list
- double-click it, and you'll have the Properties dialogue
- change Manual to Disabled and then OK
- restart the laptop

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎09-18-2017 08:21 AM

HP Recommended

Thx for the quick response. I did that after reading other similar problems on the forum and my hp spectre still reacted in the same manner as before. It took 5-10 min to show screen normally.

I guess i will just wait for windows or HP to release  a patch .

Thx mate. If u find someting new just update 🙂

Was this reply helpful? Yes No

‎09-19-2017 03:56 PM

HP Recommended

HP has released a patch to address this issue.Wait 5-10 minutes for black screen to move on to desktop and install the patch.
Patch download:
http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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