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‎09-15-2017 08:04 PM - edited ‎09-16-2017 08:19 AM

HP Recommended

Another quick work around is at the black screen press ctrl-alt-delete.

 

Select Task Manager (in detail view), then Services tab.

Select AppRediness. Then right click and select stop. Voila.

 

AppRediness restarts and all is back to normal.

 

This quick and simple procedure needs to be done after every login but no changes to system setup is required so it may be easier and safer for some users.

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‎09-18-2017 10:39 AM

HP Recommended

Resolving the black screen issue caused by Windows 10 update

If you have previously disabled App Readiness

  1. Boot the PC
  2. Click Start and type Services
  3. Open desktop app Services and find App Readiness
  4. Open the service and set Startup type to Manual
  5. Click Apply and close the window
  6. Download and install HP Image Enhancement for System Logon - http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe
  7. Reboot PC
I am an HP employee
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‎09-18-2017 12:38 PM

HP Recommended

Thank you.

 

But I'm a little bit confused with differences between startup type "disabled" and "manual".

I mean, what will happen next after changing App Readiness into manual? Does it solve the blackscreen problem? 

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‎09-18-2017 09:25 PM

HP Recommended
App Readiness is a service required for Windows Update to work correctly. The default setting for App Readiness is Manual. If App Readiness is set to manual and you update HP Image Enhancement for System Logon the black screen issue caused by Windows 10 update should be resolved.
I am an HP employee
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‎09-19-2017 07:21 AM

HP Recommended

Good Morning, i had the same problem with HP Envy, HP release a fix/patch for this problem, see the link

 

 

 

http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe

 

 

 

 

 

 

 

 

 

I

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