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Level 3
24 15 3 1
Message 1 of 5
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Solved!

Black screen after logo boot and cannot reset pc

HP Recommended
HP OMEN 17
Microsoft Windows 10 (64-bit)

My laptop screen is unable to enter log in it is just a lighted black background. But i am able to see the screen from the logo omen that appears before reaching log on, start up option, bios, etc. I tried resetting my computer with the keep my files option and the erase my files option and it did not work. I received the error message that it could not be repaired. Automatic repair also fails. System restore does not help me either. I ran some system diagnostic tests as i did for this problematic laptop (constant blue screen since purchasing last year around october) days before and today and it passed all the tests. Why is this happening? Why is the laptop passing so many diagnostic tests yet blue screen for months and now i have black screen for log on? Please help me this is sttessing me out

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Level 12
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Message 2 of 5
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HP Recommended

Hi

Your description is of a Failed/Failing HDD, or just one with corrupted sectors.

 

So before the Warranty expires talk to HP.....

https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

You may not want to part with your PC, and so ......

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR
https://www.microsoft.com/en-us/software-download/windows10
Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

 

Make Recovery Media, either or both.  Then....

W8 Repair.pngRecovery Reinstall.png

~~~~~~~~~~~~~~~~~~~~~~~~~~

 

https://support.hp.com/us-en/document/c03518165

 

 

If in doubt please ask.

 

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Level 3
24 15 3 1
Message 3 of 5
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HP Recommended

Update: I spoke with an agent. An order was placed for recovery drive to reinstall windows since laptop has previously passed diagnostic tests and tried other methods.Hopefully this works will check back later.

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HP Recommended

Hi

At no cost to you.

 

Is that a NEW HDD or just a usb stick?

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It is a usb 

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