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HP Recommended
model 14-ck0065st
Microsoft Windows 10 (32-bit)

Powered on my laptop tonight tonight and it automatically updated the BIOS. It then said security settings changed and prompted my to update my PIN. When I did that it shut down and now only a black screen when I start it. I have tried the windows and B keys pressed while powering on but it will not begin startup until I release the keys. Nothing else I have seen online seems to work either

2 REPLIES 2
HP Recommended

Also....when I release the windows and B keys I still only get black screen

 

HP Recommended

Hi
Hopefully one of these documents will cover (and solve) your problem...

https://support.hp.com/ca-en/document/c00042629

https://support.hp.com/us-en/document/c02693833

Turn off the computer, and then connect the power cord.
Press and hold the Windows key and the B key at the same time, and then press and hold the power button for 2 to 3 seconds.
Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.
The HP BIOS Update screen displays and the recovery begins automatically. Follow any on-screen prompts to continue the startup to complete the recovery.
HP BIOS Update recovery in progress

If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next step to install a BIOS recovery file from the HP website.
If the Power light turns off, the Power button was held too long. Repeat the previous steps, making sure to hold the button for only 2 to 3 seconds.

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