Black screen of death

[LaithOace]

Guys please Help me!

I have the Hp omen x 17, I turn it on it loads and then instead of going to the login screen it just goes into a black screen with the mouse still moving

I have tried troubleshooting and resetting but reset fails mid way and gets stuck

I don't know what to do anymore I tried everything I read online but it wont work

Please help me

[IT_WinSec]

Hello @LaithOace 

Welcome to the HP Support Community. Guten Morgen!

• This looks like a Windows issue.
• However, this may also be happening due to simple Windows hung, hardware problem (e.g. your HDD or storage) or it may be caused by recently applied faulty Windows Update, some other faulty 3rd party update/driver, corrupted bootloader / Boot Configuration Data in Windows,   virus/malware etc....

1. Try hard restart/hard reset.

Press the power on-button on your PC and hold it for about 5-10 seconds until your computer powers off completely.

Remove and unplug any external peripherals and accessories.

Press once the power-on button to turn on the PC and wait if it will start now. Wait...

If it still fails to load properly, go ahead with the next steps

2. Perform some basic hardware checks to rule out a potential hardware problem

- Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

- Power the computer back on.

As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu

- Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware components for issue (do it just in case) . Here is more info >> https://www.youtube.com/watch?v=6JXUp43ahHA

If there are no system checks/no quick tests, perform HDD (hard disk drive) and RAM check (memory check).

• Let me know the test results. 

3. Repeat steps 1-2 above but when HP Startup menu opens, please choose F11 for System Recovery options.

The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have plenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.

Please, perform  System Restore  first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:

>> http://support.hp.com/us-en/document/c03327545#AbT5

>> https://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

Hope this helps. Let me know how it goes. Provide your feedback/reply. 🙂

If the above does not help, there are more steps I can suggest

[LaithOace]

Thank u, but the recovery partition is deleted, I cant get into startup repair or any other troubleshooting solution because it asks for a defaultuser password that I dont have, Windows uninstalled completely and I had the error code 3F0, I looked it up online and it told me to do a windows recovery on a usb stick, I did that but when windows installed it gets stuck on the rotating circle screen, when I bott into safe mode pc crashes into recovery mode for troubleshooting and so on.

it's totally stuck

[IT_WinSec]

Thank you for your update. 🙂

• Following the steps above, please check your hardware to rule out issues with it. Here is more info >> https://www.youtube.com/watch?v=6JXUp43ahHA

With regards to Windows and the recovery partition and the inability to start System Restore and others... You may reinstall Windows 10 by performing fresh clean installation for free. Make sure you check the attached PDF file - below.

Let me know how it goes - keep me posted