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HP Recommended
Hp touchscreen laptop

I have an HP laptop.....about 14 months old. I created two accounts, one for me and one for mu kids. Recently I went to use the computet and my profile when started goes to a black screen. This is weird because I can log into my kids profile and it loads and works properly. Any help appreciated.

1 REPLY 1
HP Recommended

Hello @Sean658 

 

Welcome to the HP Support Community.

 

Such things happen from time to time on Windows. The solution is to :

 

  • copy your personal files from the corrupted profile folder(s) to some 3rd party location (e.g. different folder outside the user profile)
  • create a new account
  • abondon old corrupted account
  • delete old corrupted account
  • start using the new account
  • copy/move/restore copied files to the new account

In order to do the above, your other account(s) need to have admin rights and not be limited users.

  • Your files and profiles are located in C:\Users\~username~
  • Copy whatever you need into your kid's profile or some other newly created folder in C:\
  • You can create a new account for youself in Start -> Settings -> Accounts
  • Delete the old account while in Start -> Settings -> Accounts -> here is how >> https://www.onmsft.com/news/delete-user-accounts
  • Restart the PC and login to the new account
  • Copy and restore your files there. Configure your preferences, settings, etc.

 

Let me know how it goes :generic:

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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