Black screen on one profile.

[Sean658]

I have an HP laptop.....about 14 months old. I created two accounts, one for me and one for mu kids. Recently I went to use the computet and my profile when started goes to a black screen. This is weird because I can log into my kids profile and it loads and works properly. Any help appreciated.

[IT_WinSec]

Hello @Sean658 

Welcome to the HP Support Community.

Such things happen from time to time on Windows. The solution is to :

• copy your personal files from the corrupted profile folder(s) to some 3rd party location (e.g. different folder outside the user profile)
• create a new account
• abondon old corrupted account
• delete old corrupted account
• start using the new account
• copy/move/restore copied files to the new account

In order to do the above, your other account(s) need to have admin rights and not be limited users.

• Your files and profiles are located in C:\Users\~username~
• Copy whatever you need into your kid's profile or some other newly created folder in C:\
• You can create a new account for youself in Start -> Settings -> Accounts
• Delete the old account while in Start -> Settings -> Accounts -> here is how >> https://www.onmsft.com/news/delete-user-accounts
• Restart the PC and login to the new account
• Copy and restore your files there. Configure your preferences, settings, etc.

Let me know how it goes