Black screen on startup

[PapaJohn51]

Had this computer for 2 months and working great. Yesterday it had a Windows 10 Version 1703 Update (KB4038788) and an Adobe Flash Player update (KB4038806). Now, when I turn on the computer everything goes smoothly until it gets to displaying the desktop. At that point I get a black screen. I can see and move the mouse pointer. I can cntl-alt-del and open the Task Manager. But there is no desktop. Eventually, it might show up or it might just stay in that mode indefinitely.  I tried uninstalling the updates but, once I uninstalled them, Windows forces a reinstall when I shut down.

HELP!

[dahawthorne · Accepted solution]

You might be interested in reading this very short thread:

https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/HP-spectre-black-screen/m-p/6321399/highlight...

[PapaJohn51]

This solved the problem! Now one has to wonder why it chose to occur on this latest update.

[FunctionONE]

Resolving the black screen issue caused by Windows 10 update

If you have previously disabled App Readiness

1. Boot the PC
2. Click Start and type Services
3. Open desktop app Services and find App Readiness
4. Open the service and set Startup type to Manual
5. Click Apply and close the window
6. Download and install HP Image Enhancement for System Logon - http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe
7. Reboot PC

If you have not disabled App Readiness

1. Boot the PC
2. Wait 15-20 minutes for the boot process to complete and desktop to load
3. Once on desktop, Download and install HP Image Enhancement for System Logon - http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe
4. Reboot PC