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Black screen with error

HP Recommended
HP Laptop 15-bs0xx
Microsoft Windows 10 (32-bit)

I got black screen with error message 

boot device not found

please install an operating system on your hard disk

hard disk <3F0>

F2 system Diagnostic 

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Level 15
Level 15
9,651 9,558 771 3,552
Message 2 of 4
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Hello @Jay210 

 

Please, watch this video >> https://www.youtube.com/watch?v=6JXUp43ahHA

Use the F2 option during boot  and perform Quick / Fast or Run-in test

Let me know the results.

 

Tell me if you have performed any changes before the issue started, provide some update.

 

 

 

Reason/Root cause >> You get this 3F0 message because either of these:

-  Computer's BIOS is not configured correctly and computer tries to boot from a device (not standard HDD) that has no bootable stuff on it (e.g. empty USB pen drive)

-  there is no HDD/SSD/disk drive/storage drive present in the PC

-  HDD/SSD is present but corrupted (or some connector is not working)

-  Operating system (e.g. Windows) is totally corrupt/unbootable

 

You can review the official HP article about such issues > http://support.hp.com/us-en/document/c01443463

 

Let's first perform test of your HDD.

 

Your feedback and update are important.
Click below on Accept As Solution and Likes+ icon if my comments helped or to say thanks

I work for HP Inc. *** I express personal opinion only and do not speak for HP *** My location: Europe *** Volunteer
This video has been updated: https://youtu.be/-a-N_HfIZso Learn how to test your HP computer hardware using the HP PC Hardware Diagnostics UEFI. For other he...
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Shot dst- Failed

i have failure I’d 

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Level 15
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9,651 9,558 771 3,552
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HP Recommended

Thank you for the information and for following the instructions.

 

You get this message because your PC's hard disk drive has failed.

 

  • Since this is a faulty HDD/hardware component, you will probably not be able to recover or access your files you had on it before.

  • If your PC is within active warranty period, you need to contact HP Support directly and request free service/replacement.
  • If you PC is out of warranty, you will need to buy and replace the disk on your own. No worries, it is not expensive.

You can buy 2.5 inch HDD or SSD from online or local tech stores, and replace it on your own or contact HP Authorized Service center for assistance.

 

 

 

Last part - once you replace the faulty HDD component with new HDD or SSD - you will need to reinstall back your operating system

How to do it  ? Details are included in the PDF file below

 

Let me know how it goes. If anything is not clear - let me know.

Provide an update or feedback.

Your feedback and update are important.
Click below on Accept As Solution and Likes+ icon if my comments helped or to say thanks

I work for HP Inc. *** I express personal opinion only and do not speak for HP *** My location: Europe *** Volunteer
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