Black screen

[Chelb]

Hello, my HP stream 11 laptop comes on and I get to sign in but when it loads it says preparing windows but the screen turn black after and I can move my mouse, does anyone have any solutions for my problem? 

[The_Fossette]

@Chelb

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern. 

• What is the exact model for your computer?
• What is the operating system you are using?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[Chelb]

Hello,

my laptop is an hp stream 11 model 11-ro15wm, I’m on windows 7 but wanted to upgrade.

[The_Fossette]

@Chelb

Have you installed Windows 10 already on the computer?

Cheers!

[Chelb]

Trying to upgrade 

[The_Fossette]

@Chelb

Are you trying to install a retail copy of Windows? 

I see that your computer is shipped with only 32GB eMMC card and only 2GB of memory. You can go ahead and install Windows 10 on the computer however it will be very slow and you may not get the proper drivers for the your computer.

Cheers!