Blank screen on HP intel icore 3 generation 8

[Myra5]

I just bought the laptop last December at Staples and it has a black screen. I can hear it start and turn off but the screen remains black. I tried turning it off and holding it for 15 seconds and then turning it back on and didn't work. Can somebody help me. 

The warranty literally just expired last June 28 and it's July 2nd...aaargh. But I've only had it for barely 6 months!

[IT_WinSec]

Hello @Myra5 

Welcome to the HP Support Community.

This may be happening due to simple Windows hung, hardware problem (e.g. your HDD or storage) or it may be caused by faulty Windows Update, some other faulty update/driver, corrupted bootloader / Boot Configuration Data in Windows, malware etc....

• With regards to the warranty - it is for minimum of 1 year - if you purchased a new device in December, it should be valid. Would you clarify this ? Provide as many details as possible.

1. Try hard restart/hard reset.

Press the power on-button on your PC and hold it for about 5-10 seconds until your computer powers off completely.

Remove and unplug any external peripherals and accessories.

Press once the power-on button to turn on the PC and wait if it will start now. Wait...

If it still fails to load properly, go ahead with the next steps

2. Perform some basic hardware checks to rule out a potential hardware problem

- Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

- Power the computer back on.

As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu

- Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware components for issue (do it just in case) . Here is more info >> https://www.youtube.com/watch?v=6JXUp43ahHA

If there are no system checks/no quick tests, perform HDD (hard disk drive) and RAM check (memory check).

Let me know the test results. If the tests pass without issues, continue. If not, please, let me know

3. Repeat steps 1-2 above but when HP Startup menu opens, please choose F11 for System Recovery options.

The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have plenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.

Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:

>> http://support.hp.com/us-en/document/c03327545#AbT5

>> https://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

Hope this helps. Let me know how it goes. Provide your feedback/reply.

[Myra5]

Thanks for  all your help. Unfortunately, it didn't work. I tried everything. The only thing I haven't tried is opening up the back and taking out the battery. My laptop doesn't have a compartment. I have to open up the whole back to get to the battery. 

Regarding your question when I bought it. I bought it before Christmas, the 22nd of 2018. I remember distinctly because I was waiting for a better deal and the sales associate told me to go back on the 22nd because they'll have a better deal for that week. I', sorely disappointed with this computer. I don't know what else to do. 

I can hear it turn on and off and white LED blinks on CAPS beats 3.4. 

I hope you have other tricks up your sleeve to fix this. 

Thanks, 

Myra

[IT_WinSec]

---

@Myra5 wrote:

(...)

 I bought it before Christmas, the 22nd of 2018.(...)  I', sorely disappointed with this computer. I don't know what else to do. 

I can hear it turn on and off and white LED blinks on CAPS beats 3.4. 

(...)

---

Hi @Myra5 

The blinks and beats in style 3.4 are an indication of a hardware profile. HP has created an additional article about such issues >> https://support.hp.com/us-en/document/c01732674

Based on the article, the problem is with the system-board/mother board. Check the power cable connections. Verify that any external power adapter has sufficient capacity for the system.

If nothing helps, you will need to ship your PC to HP for repair.

I do not speak on behalf of HP but as far as I know the warranty should be at least 12 months, therefore any repair costs should be paid by HP - a.k.a repair should be free of charge for you.

• I am not sure why do you think your warranty may have expired but you can check what the HP systems believe is your purchase/expiration date >>HP Customer Support - Product Warranty Check
• If you think the warranty details of your product are incorrect, you may submit a dispute through the HP warranty validation website. Here are instructions >> https://support.hp.com/ph-en/document/c05084516 

Let me know how it goes

[Cheron-Z]

@Myra5

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.