Blue Screen Error No Options working

[xXAlienXx]

Please help me, my boyfriends laptop is a "Victus by HP Gaming Laptop" Windows 11. He's gotten the blue screen error code thing and I've tried factory resetting it several times through every option possible. I've run all the tests they say nothing is wrong. I've tried trouble shooting it, still nothing, restarting it, nothing, just powering it off and leaving it be for a bit then coming back and turning it back on and it still does the blue screen error. We've gotten our hopes up a couple tomes with it saying firmware update and then it goes straight back to the blue screen. I have no idea what to do next and I'm using going to a tech shop my last resort.

[Kuroi_Kenshi]

Hi @xXAlienXx,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding BSOD on your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

I’m really sorry to hear that you're dealing with this issue. Could you please share the exact error code or message that appears on the blue screen? This will help me guide you more effectively!

Meanwhile you can refer to this link to fix the issue: https://support.hp.com/in-en/document/ish_3894621-2907986-16

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,