Blue Screen Error

[JReyes621]

Blue Screen Error shuts down computer. Says Driver Verifier DMA Violation.

[VikramTheGreat]

Hi @JReyes621,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reporting this. The “Driver Verifier DMA Violation” blue screen error typically points to a problem with a driver that uses Direct Memory Access (DMA), often related to graphics, storage, or security software.

Step-by-Step Fix for Driver Verifier DMA Violation

1. Boot into Safe Mode

If the system crashes before login:

1. Power off and on 3 times to trigger Windows Recovery Environment (WinRE).
2. Go to Troubleshoot > Advanced Options > Startup Settings > Restart.
3. Press 4 or F4 for Safe Mode.

2. Disable Driver Verifier

Once in Safe Mode:

1. Press Win + R, type verifier, and press Enter.
2. Choose Delete existing settings → Click Finish.
3. Restart your PC.

3. Update or Roll Back Drivers

Use Device Manager:

• Right-click Start > Device Manager
• Check for yellow warning icons
• Focus on:
  • Display adapters
  • Storage controllers
  • Security software drivers
• Right-click → Update driver or Roll back driver

4. Uninstall Recent Software

If the issue started after installing new software (e.g., antivirus, VPN, GPU tools), uninstall it via:

• Settings > Apps > Installed apps

5. Run HP Hardware Diagnostics

1. Restart and press Esc → Select F2: System Diagnostics
2. Run System Test and Component Tests

I hope this helps.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat