Blue Screen (not the death one)

[BeeBeeToh]

Anyone seen this issue before? My laptop is new.... as sad as the sad face... i don't know what's causing this problem...

[Lil_Boy_Blue]

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe

[BeeBeeToh]

Thank you,  I will try it. 

Do u know what causes it? 

[BeeBeeToh]

hello, 

What does Rinse and Repeat means?

i tried the press ESC repeatedly but no prompt for me to press F2.

[Lil_Boy_Blue]

Rinse and Repeat is a Hair Dressing term.  When shampooing Rinse and Repeat to ensure clean hair.

If there is no F2 option then I cannot really help.

https://support.hp.com/us-en  

Results for "hp envy 13" (16)

and put the Model or SKU: and read thru the manuals and ask again please.