Blue Screen of Death - 0xc0000001 error code

[Blueberry2010]

Hello,

I'm working on someone's laptop, and the laptop is showing blue screen of death and I been all my research and I cannot go into the recovery environment or log in to Safe Mode.  Nothing! Is there another factor or suggestion on how to fix this.

The laptop also shuts on and off then it goes to the bsod - recovery

[VikramTheGreat]

Hi @Blueberry2010,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for the update. Since you're unable to access the recovery environment or Safe Mode, and the HP Pavilion Notebook - 17-g121wm (ENERGY STAR) laptop is constantly rebooting into a blue screen error (BSOD), we recommend performing a hardware diagnostic test to check for any underlying hardware failures.

Please follow the steps below to run the HP Hardware Diagnostics (Extensive Test):

Run the Extensive Hardware Test

1. Turn off the laptop by holding down the power button for at least 5 seconds.
2. Press the Power button to turn it back on, and immediately start pressing the Esc key repeatedly (about once per second).
3. When the Startup Menu appears, press F2 to open HP PC Hardware Diagnostics (UEFI).
4. On the diagnostics screen, select System Tests.
5. Choose the Extensive Test and follow the prompts.
   • This may take 45 minutes or longer, depending on the system.
6. After the test completes, check for any failure ID/code.
   • If you get a code, please share it with us so we can analyse it further and assist you accordingly.

Keep me posted with the result.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat

[Blueberry2010]

Battery Check: Primary - Replace (40)

Failure ID: 9LW2XQ-7RGCNH-MFPX61-C0DQ03

Product ID: N9E13UA#ABA

[VikramTheGreat]

Hi @Blueberry2010,

Thank you for sharing the failure ID. This indicates that the battery on the pc needs to be replaced. 

To check for more help, please share the pc serial number in a private message to help you better.

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support