Blue Screen system_thread_exception_not_handled (iaStorA.sys)

[LReg]

I  keep getting the error message:

You PC ran into a problem and needs to restart. 

We're just collecting some error info, and then

we'll restart for you. (0%) Complete

If you'd like to more can search online later for this error:

SYSTEM_THREAD_EXCEPTION_NOT_HANDELED (iaStor A.sys)

I tried start up menu F11;recovery, the Laptop cycles like if it running recovery but then takes me back to same error message. 

Keeps looping, I need help please I am very novice with regards to laptops. 

[The_Fossette]

@LReg,

I reviewed your post and I understand that the computer is not booting to Windows and you are getting an error message.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and perform a system reset and check whether the issue is resolved.

https://support.hp.com/in-en/document/c04742289

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[LReg]

Unfortunately those options did not work. The notebook does not give me those options when it reboots it give the error message. 

System_thread_exception_not_handeld (IastorA.sys)

[The_Fossette]

@LReg,

Follow the steps in the below article and try performing a recovery on the computer.

https://support.hp.com/in-en/document/c04758961

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!