Blue Screen

[mickual]

i bought my wife this Notebook last Oct-2021 it started shutting down and she would have to restart the machine i contacted support and they asked me if the screen was Blue i told them yes it was they, said it was a known  problem and i would have to send it to their repair center to fix it i sent it to them i received a e-mail from them telling me they were sending it back un-repaired i called them and they said my wife abused it and the mother board was Fried they told me it wasn't warranted for equipment that was  abused and wanted to sell me a new one( do they think people anr Stupid) i told them that i wasn't buying another piece of Junk from them....

Mickual Miller.

[Johnharper241]

If multiple blue screens are making it impossible for you to configure your settings or proceed with solutions, it’s recommended to start Windows in safe mode first. To do this, hold down the F8 key while starting Windows and switch to safe mode before the Windows logo appears. In this mode, Windows only loads processes and drivers that are absolutely necessary. Among other things, this can be used for fixing existing problems without receiving a blue screen.

Another way to enable safe mode is directly in Windows. Search for the function “msconfig” in the Start menu, and right-click to run it as an administrator.

In the new “System configuration” window, look under “Start” and activate the “Safe Mode Start” function. Confirm with “OK” and restart the PC. Windows will then be started in safe mode.

Regards,
James