Blue Screen

[Gilangismyname]

Hi, so i just replaced my Hdd to an ssd one. one day when i was playing games, suddenly my laptop got Blue screen and showed IRQL_NOT_LESS_OR_EQUAL. I tought it just overheating issue. But after that blue screen my laptop keep getting Blue Screen pretty often and sometime it give Blue screen that showed WATCHDOG_VIOLATION but it only showed once and then keep showing the previous one. can someone give me a solution to solve this. Thanks

[Raj_05 · Accepted solution]

Hi @Gilangismyname,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The blue screen errors you're encountering, IRQL_NOT_LESS_OR_EQUAL and WATCHDOG_VIOLATION, may be related to issues with the hardware, drivers, or the new SSD installation. Here are some steps you can try to resolve these issues.

Check SSD Health and Compatibility

• Ensure that the new SSD is compatible with your laptop.
• Run a disk check to ensure the SSD is functioning correctly:
  • Open Command Prompt as administrator and type: chkdsk /f /r and press Enter.
  • You may need to restart your laptop for this process to complete.

Update All Drivers

• Outdated or incompatible drivers, especially graphics and storage drivers, can trigger blue screens.
• Go to Device Manager (press Windows + X > Device Manager) and update all drivers, particularly:
  • Storage controller (for SSD).
  • Graphics drivers.
  • Chipset drivers.
• Alternatively, you can go to the manufacturer's website (HP or SSD manufacturer) and download the latest drivers.

Check for Windows Updates

• Sometimes, Windows updates can resolve underlying issues with system files and drivers. Check for pending updates by going to Settings > Update & Security > Windows Update and install any available updates.

Test RAM

• IRQL_NOT_LESS_OR_EQUAL can also be caused by faulty RAM. Run Windows Memory Diagnostic:
  • Press Windows + R, type mdsched.exe, and press Enter.
  • Choose to restart and check for problems. If errors are found, you may need to replace your RAM.

Check for Overheating

• Even though you suspect overheating, it’s still a good idea to monitor your laptop's temperature using tools like HWMonitor or Core Temp.
• If temperatures are high, clean the fans or consider using a cooling pad.

[Raj_05]

Disable Fast Startup

• Fast Startup can sometimes cause blue screen errors after hardware changes. To disable it:
  • Go to Control Panel > Power Options > Choose what the power buttons do.
  • Click on Change settings that are currently unavailable, and uncheck Turn on fast startup.

Check for Corrupted System Files

• Corrupted system files can trigger blue screens. Run the System File Checker (SFC) and DISM tools:
  • Open Command Prompt as administrator and type: sfc /scannow and press Enter.
  • After it completes, type: DISM /Online /Cleanup-Image /RestoreHealth and press Enter.

Reinstall Windows (Optional)

• If the issue persists, consider reinstalling Windows to eliminate any software-related causes of the blue screens. Backup your data first.

Check Event Viewer for Detailed Error Logs

• If none of the above works, check the Event Viewer for more details about the errors:
  • Press Windows + X > Event Viewer.
  • Under Windows Logs > System, look for entries related to the blue screen errors.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support