Blue screen asking for keyboard language on startup and none of the

[Milo211]

Hp notebook 15s-fq1002na [personal information removed]  blue screen asking for keyboard language and no options work 

[WAWood]

@Milo211 

This generally means Windows has become so corrupted that it needs to be reinstalled from scratch.

This issue is often due to a failing drive.

So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the HDD (Hard Disk Drive): http://support.hp.com/us-en/document/c00439024

If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.

[Milo211]

Hi,

Thanks for your help, it has an SSD drive I tried the test and on the quick test 1 it said passed then on the Q2 optimizer DST check it reported Warning. It also gave a pass I'd. 20846-24218-53654  not sure if this means the drive is OK or not! 

[Milo211]

Hi,

i'm pretty new to using the forum and am not sure if I sent my reply to the right place but I'm still having issues with this laptop. i tried your suggestions but it threw up an error 0122-0-1 . t

his is the reply I sent

Thanks for your help, it has an SSD drive I tried the test and on the quick test 1 it said passed then on the Q2 optimizer DST check it reported Warning. It also gave a pass I'd. 20846-24218-53654  not sure if this means the drive is OK or not! 

Would really appreciate your help in resolving this problem. Thanks in advance