05-29-2020 05:56 PM - edited 05-29-2020 11:26 PM
Product name: HP Spectre x360 - 15-ch011dx
Here is a little background story of my problem you can skip it if you want to go directly to my problem:
I bought this laptop to use it as a programmer for my works. It was one of the HP pioneer laptops at that time.
It had the problem of sound stuttering, videos online/offline becomes slow, then a system crash, and also periodic restarts.
I called HP and told them to replace it, but they asked me to perform remote repairing. Many hours and days later, and I still had the problem.
I contacted them to ask them for a replacement, and they said it is now more than a month from my purchase and they can't replace their faulty product.
They said they will send a box for me to repair it. I never received the first one, and we had a problem a few weeks later with the timing of the second box. Meanwhile, I was still working with my old dell XPS laptop. I talked to the support of HP and told him I can't afford more time on this since I had my theses defense at that time and will go back to this problem after that.
Long story short, here we are, you cant find them these days and my guaranty expired a few days ago that I disputed.
Here are two examples of many emails, chats, and phone calls: that I had with their support team. I am sorry if it is ranty. You can see my frustrations after many hours of wasting time on the remote repairing and reinstalling windows, drivers, softwares by myself, or by their support team.
Hello Sam, Jan 29, 2019
05-30-2020 02:47 AM
PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.
NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
HOW DO I USE DIAGNOSTICS?
HP PC Hardware Diagnostics is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-