Blue screen error

[Zoho1]

I am getting blue screen error, My laptop doesn't restart and it is stuck at 0 percent. When ever I move my laptop this occurs again

hp pavilion 11th gen i5

[VikramTheGreat]

Hi @Zoho1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for sharing the details—this sounds like a hardware-related issue, especially since the blue screen (BSOD) occurs when you move the laptop, and it gets stuck at 0% during the crash.

1. Run HP Hardware Diagnostics

• Turn off the laptop.
• Press Esc repeatedly while turning it on.
• Press F2 to enter HP PC Hardware Diagnostics.
• Run System Tests (especially memory and storage).

2. Check for Loose Components (If Comfortable)

• If you're comfortable opening the back panel:
  • Reseat the RAM and SSD.
  • Ensure all internal cables are secure.
• If not, a technician can do this safely.

3. Update BIOS and Drivers

• Visit: Official HP® Support
• Install the latest:
  • BIOS
  • Chipset drivers
  • Storage and graphics drivers

4. Check for Specific BSOD Error Code

If you can catch the stop code (e.g., CRITICAL_PROCESS_DIED, MEMORY_MANAGEMENT), I can help pinpoint the cause more precisely.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat