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‎08-29-2020 12:55 AM

HP Recommended
Product: HP Pavilion 14-cd1509sa
Operating System: Microsoft Windows 10 (64-bit)

I got a blue screen of death out of nowhere while just browsing on chrome. The specific error is “KERNEL DATA INPAGE_ERROR”

The blue screen of death has been stuck on 55% for about ten hours. 
The last time I had this exact issue and pressed the power button I couldn’t turn on or reboot my computer at all and had to send it off to HP to get fixed. 
What should I do ? 

1 REPLY 1

‎08-31-2020 04:05 PM

HP Recommended

@Andrea71871

 

I reviewed your post and I understand that the computer is stuck on a blue screen.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow steps 1 and 2 from the below link and check whether the issue is resolved.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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