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Blue screen "Whea Uncorrectable error"

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HP Pavilion Laptop 15-cw1xxx
Microsoft Windows 10 (64-bit)

Hi, I have a problem with my HP Pavilion 15-cw1xxx since December 2019. I bought it in the same month or in November. This is the Product number : 6SZ56EA#AB9. The problem is the blue screen that says "Whea Uncorrectable error". I tried to fix it in every way I could, but it keeps happening and I don't know what to do. I need to solve this problem as soon as possible, since I work with this laptop. Can someone please help me? Thank you very much!

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HP Support Agent
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@Alice89 There are a few things that should help us fix this issue,


Fix 1 - Get all the latest updates with Windows Update. 

Open Start Menu and go to Settings  > Update & security  > Windows Update, and then select Check for updates.


Fix 2 - Perform a System Restore 

1) Open Start Menu and go to Control Panel, select Recovery. 
2) Open System Restore > Next. Select a previous working state, and then select Next > Finish.


Fix 3 - Troubleshoot driver issues in Safe Mode 

1) Reboot your PC, press F8 or shift + F8 to Enter Safe Mode. Ask your manufacturer for the exact key if neither works. 

2) Click Troubleshoot > Advanced Options > Startup Settings > Restart.

3) In Safe Mode, press Windows key + R, type devmgmt.msc and press enter button to open Device Manager. 

4) If there's any yellow or red sign in any device, update it. After that, restart and see if Whea uncorrectable error still exists.


Fix 4 - Check for Hardware Issues

In the Safe Mode, open Start Menu, type chkdsk, and press enter to run the application.  

This will then check and repair your disk for errors.


P.S: Welcome to HP Community 😉


Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

I am an HP Employee

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