Bluetooth disappears after sleep mode for a while

[Santoshsahoo077]

My bluetooth and wifi keep disappearing after I put my laptop on sleep mode for a while. Even though I have raised this issue frequently , they keep updating the drivers and BIOS, but this doesn't get resolved. Any idea how it will be resolved ?

[Kuroi_Kenshi]

Hi @Santoshsahoo077,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Bluetooth and WiFi issues on the HP Pavilion 15-eh1000!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Power Management Settings:

• Go to 'Device Manager' and expand Network adapters and Bluetooth.
• Right-click on each adapter (WiFi and Bluetooth), select 'Properties', and go to the 'Power Management' tab.
• Uncheck "Allow the computer to turn off this device to save power."

Advanced Power Options:

• Open the Control Panel then navigate to 'Power Options'.
• Click on 'Change plan settings', then 'Change advanced power settings'.
• Expand 'Wireless Adapter Settings' and 'Power Saving Mode', and make sure it is set to 'Maximum Performance'. You can also check any settings related to Bluetooth, if applicable.

Updating Drivers:

• Use HP Support Assistant to check for updates or visit the HP Drivers & Downloads page to ensure you have the latest WiFi and Bluetooth driver versions specific to your laptop model.

BIOS Update:

• Ensure that your BIOS is up to date. Sometimes these settings can affect power states and connectivity. Check for updates through HP Support Assistant or the HP website.

Windows Updates:

• Make sure your Windows is fully up to date, as Microsoft often releases fixes for various hardware compatibility issues.

System Logs:

• Check Event Viewer for any error logs related to WiFi or Bluetooth, which might give additional insight into what's happening when the system wakes up from sleep mode.

Refer to this link for further assistance: https://support.hp.com/us-en/document/ish_3940873-3521181-16

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,