• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

My grandson's HP 15 f039 wm laptop needed a new hard drive, which I replaced.  When I power it up, I get the following message:

 

Boot device not found

Please install an operating system

Hard Disk (3F0)

For more information, please visit www.hp.com/go/techcenter/startup

 

I do not have the disks that came with the laptop (which was purchased new several years ago).

How can I get an operating system on this new disk?

 

Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello DianneF333,

 

The recovery Media wil help you Recover the  OS and the Drivers.

Insert the CD and follow onscreen instructions. That wil fix the issue

 

After installing WIN 8/8.1, You will also be able to upgrade to WIN 10 : Below document shold help you.

 

http://support.hp.com/in-en/document/c04730900

 

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

View solution in original post

3 REPLIES 3
HP Recommended

Hello DianneF333,

 

 

I see that the unit was shipped with WIN 8.1 

See this specs :" http://support.hp.com/us-en/document/c04353717

 

Use the below link to order Order software and driver media

http://support.hp.com/us-en/mediaorder/hp-15-f000-notebook-pc-series/7137590/model/7311084/softwarei...

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

HP Recommended

Thank you!  

 

I have placed an order for the recovery kit.  

 

Please confirm that this is the only product I need to get to the point where I can install other software?

HP Recommended

Hello DianneF333,

 

The recovery Media wil help you Recover the  OS and the Drivers.

Insert the CD and follow onscreen instructions. That wil fix the issue

 

After installing WIN 8/8.1, You will also be able to upgrade to WIN 10 : Below document shold help you.

 

http://support.hp.com/in-en/document/c04730900

 

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.