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HP Envy x360
Microsoft Windows 8.1 (64-bit)

Hi all

I don’t know what is happening. When I turn on my laptop displays an error “Boot device not find”, “please install an operating system”, hard disc (3F0).

 

Please help me!

1 REPLY 1
HP Recommended

Hi @DadyMZ 

Welcome to the HP Support forum.

 

Do you use/have Windows 8.1 ?

 

You get this message because either of these:

  • Computer's BIOS is not configured correctly and it tries to boot from a device (not standard HDD) that has no bootable stuff on it (e.g. empty USB pen drive)
  • There is no HDD/SSD/storage drive present in the PC
  • HDD/SSD is present but corrupted (or some connector is not working)
  • [most likely] Operating system (e.g. Windows) is totally corrupt/unbootable  [most likely]

 

 

 

I. Please, perform some basic hardware checks

 

1. Please, shutdown the computer using the power button

2. Power it on.

  2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

  This should open a HP Startup Menu

 

3. Choose F2 to open System Diagnostics (or the respective F option to run diagnostics).

Follow the on-screen instructions to perform System Test >> Quick test.

https://www.youtube.com/watch?v=6JXUp43ahHA

 

If there are no system checks/no quick tests, perform Run in test

or HDD (hard disk drive) check.

 

Let me know the test results.

 

 

 

II. Reset BIOS settings to default... Repeat steps 1-2 above but when HP Startup menu opens, please choose F10 to open BIOS setup.

Navigate through the BIOS and find the option to load default settings/configuration/reset BIOS settings to default.

Save the changes.

Exit the BIOS saving the changes.

 

 

Let me know how it goes.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
This video has been updated: https://youtu.be/14GKIpGPNRM Learn how to test your HP computer hardware using the HP PC Hardware Diagnostics UEFI. For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpcomputingsupport. More support options for your computing device are ...
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