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‎01-08-2020 12:42 PM

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There is my only hope, that the mother board (which is located on the side of the defected hinge) is not properly connected to th hdd (by the way, I have a ssd, does this change something?) 

I will try to get someone to show me the mother board and see if the connection is proper. 

The computer is awesome I cannot believe from one day to another it went away. 

Thanks! 

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‎01-08-2020 12:48 PM - edited ‎01-08-2020 12:49 PM

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@ClaudiaV wrote:

There is my only hope, that the mother board (which is located on the side of the defected hinge) is not properly connected to th hdd (by the way, I have a ssd, does this change something?) 

I will try to get someone to show me the mother board and see if the connection is proper. 

The computer is awesome I cannot believe from one day to another it went away. 

Thanks! 

If an SSD is about to fail, SSD drives go away very fast. One of my previous SSDs which failed managed to fail in 2-3 hours and was completely unusable after that.

 

Can you post your full HP product model and product number (p/n) - F1 option -> http://support.hp.com/us-en/document/c00033108

I can show you how to check the connection

 

By the way, how old is the PC - is it under active warranty ?

 

 

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‎01-08-2020 12:56 PM

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So my product number is J0C49EA#AB9, the computer is 3 years old and has been amazing so far. Thanks! 

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‎01-09-2020 06:46 AM

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Any news? 

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‎01-10-2020 08:35 AM - edited ‎01-10-2020 08:37 AM

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Apologies for the delay.

 

You may check your PC's manual (service guide) here >> http://h10032.www1.hp.com/ctg/Manual/c04691689

  • If your SSD storage drive is of type SATA - Refer to page 55 (63) on how to check the connection
  • If you use M.2 storage SSD drive - refer to page 42 (50) on how to check the connection
Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
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