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bubblytea Top Student
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Boot device not found / no os installed

HP laptop 15t-Bs0xx
Microsoft Windows 10 (64-bit)

I dropped a book on my laptop and now when I try to start it I get a message saying operating system not found I’ve tried taking out and putting back in what I think is the hdd (I’m not very good with computers) and when I do the hard drive check it says no hard drive found

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Provost Provost
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Boot device not found / no os installed

Hi,

The hard drive could be damaged.

What Processor do you have in the notebook? Is it AMD or Intel? There are different service manual for different models in that series.

 

Let me know,

David

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bubblytea Top Student
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Boot device not found / no os installed

It has an i7

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Provost Provost
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Boot device not found / no os installed

On page 53-54 of service manual you can see how to remove the hard drive. Is this what you removed and placed back again?

http://h10032.www1.hp.com/ctg/Manual/c05493257

 

Let me know,

David

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bubblytea Top Student
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Yeah I believe that is what I removed

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bubblytea Top Student
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F5F2BC10-DE34-4AC4-B1EC-FF11776B5CEE.jpeg

 

2E9CD9B2-8978-404B-8F83-A5F028DA97D6.jpeg

 

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bubblytea Top Student
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Now I don’t get the boot device not found error but it still won’t startup 


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Provost Provost
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Boot device not found / no os installed

OK. Do you mean you do not get the error with the drive removed or when you now placed the drive back in the notebook?

Can you perform hardware diagnostics at startup on the drive? Press ESC at startup until startup menu appears and then F2 to enter diagnostics. Try fast test, or hard drive test.

https://support.hp.com/us-en/document/c03467259

You say that you no longer get the error, what do you get? A different error, black screen, Windows starts to boot?

 

You could try connecting the drive internally to a desktop and see if it works or use a USB to SATA adapter. 

Most likely you are going to need to replace the drive with a new 2,5" SATA3 hard drive or faster SSD.

 

Let me know,

David

 

 

 

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bubblytea Top Student
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After I put the ssd back in all I get is a black screen. I did a diagnostics and it said short dst check failed. After a while of waiting it shows preparing automatic repair then does nothing. If I do have to buy a new ssd could you recommend some for me to purchase. Also I hard HP had some kind of part exchange could you explain how that works and if it is applicable to my situation. Thank you

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bubblytea Top Student
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I almost forgot I got this error message after waiting a while with the automatic repai

7091B416-100B-42A0-B68F-854F0EF12B58.jpeg

 

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