Solved: Boot device not found / no os installed - HP Support Community

bubblytea · ‎03-23-2019

I dropped a book on my laptop and now when I try to start it I get a message saying operating system not found I’ve tried taking out and putting back in what I think is the hdd (I’m not very good with computers) and when I do the hard drive check it says no hard drive found

iomare · ‎03-25-2019

You are going to have to replace the drive. You can choose either a 2.5" mechanical HDD or much faster 2.5" SATA3 SSD. Here is a small guide on what you need to do.

So what you need is a 2.5" SATA3 hard drive (max 2TB because of the thickness of drive). You can get from your preferred brand such as Seagate, WD...

Example:

https://www.amazon.com/Seagate-Barracuda-2-5-Inch-Internal-ST2000LM015/dp/B01LYNQXCP/ref=sr_1_4?ie=U...

or you could opt for a 2.5" SATA3 SSD which would improve the everyday performance of the PC

Example:

https://www.amazon.com/Samsung-Inch-Internal-MZ-76E1T0B-AM/dp/B0781Z7Y3S/ref=sr_1_1?s=electronics&ie...

On page 53 of the service manual you can see the steps to replace drive:

http://h10032.www1.hp.com/ctg/Manual/c05493257

You will need to reinstall the OS on the drive, either by using recovery disks, migrating a backup image or by downloading media creation tool from Microsoft on different PC running and creating a bootable pendrive with the OS on it on a different computer. (there is an explanation on the Microsoft web page on how to create the pendrive) Windows will automatically activate once installed and connected to the Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off the PC by holding the power button. Press the power button and immediately keep pressing ESC until the startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times. Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

https://support.hp.com/us-en/product/hp-15-bs000-laptop-pc/15551412

I recommend installing HP support assistant which will help to keep drivers up to date and much more. Here you can download latest version

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Hope it helps,

David

View solution in original post

iomare · ‎03-23-2019

Hi,

The hard drive could be damaged.

What Processor do you have in the notebook? Is it AMD or Intel? There are different service manual for different models in that series.

Let me know,

David

bubblytea · ‎03-23-2019

It has an i7

iomare · ‎03-23-2019

On page 53-54 of service manual you can see how to remove the hard drive. Is this what you removed and placed back again?

http://h10032.www1.hp.com/ctg/Manual/c05493257

Let me know,

David

bubblytea · ‎03-23-2019

Yeah I believe that is what I removed

bubblytea · ‎03-23-2019

bubblytea · ‎03-24-2019

Now I don’t get the boot device not found error but it still won’t startup

iomare · ‎03-24-2019

OK. Do you mean you do not get the error with the drive removed or when you now placed the drive back in the notebook?

Can you perform hardware diagnostics at startup on the drive? Press ESC at startup until startup menu appears and then F2 to enter diagnostics. Try fast test, or hard drive test.

https://support.hp.com/us-en/document/c03467259

You say that you no longer get the error, what do you get? A different error, black screen, Windows starts to boot?

You could try connecting the drive internally to a desktop and see if it works or use a USB to SATA adapter.

Most likely you are going to need to replace the drive with a new 2,5" SATA3 hard drive or faster SSD.

Let me know,

David

bubblytea · ‎03-25-2019

After I put the ssd back in all I get is a black screen. I did a diagnostics and it said short dst check failed. After a while of waiting it shows preparing automatic repair then does nothing. If I do have to buy a new ssd could you recommend some for me to purchase. Also I hard HP had some kind of part exchange could you explain how that works and if it is applicable to my situation. Thank you

bubblytea · ‎03-25-2019

I almost forgot I got this error message after waiting a while with the automatic repai

Boot device not found / no os installed

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