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HP Recommended

 Hello I have my HP Laptop 14-cf2112wm (5T9T7UA)  and when I turn on the lap top I get a black screen that says 

“boot device not found

please install an operating system on your hard disk

hard disk (3F0)”

 

and I have tried everything I can think of to fix it.. can anyone help me and tel me what to do please?

image.jpg

1 REPLY 1
HP Recommended

Hi @WileNout 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thanks for laying that out so clearly—it’s a tough spot to be in, especially when you’ve already tried multiple fixes. The “Boot device not found – Hard Disk (3F0)” error means your laptop can’t detect a bootable operating system, usually due to a hard drive issue or BIOS misconfiguration. 

 

Let’s walk through a structured recovery plan to help you move forward. 💪

🛠️ Step-by-Step Fix for Boot Device Not Found (3F0)

 

1. Restore BIOS Defaults

Sometimes BIOS settings get corrupted:

  • Power off the laptop.
  • Turn it on and press F10 repeatedly to enter BIOS.
  • Press F9 to load default settings.
  • Press F10 to save and exit.

 

2. Run HP Hardware Diagnostics

This checks if your hard drive is physically okay:

  • Power off the laptop.
  • Turn it on and press ESC repeatedly, then press F2.
  • Select Symptom Tests → Hard Disk/SSD Drive Issue.
  • Run both Quick Test and Extensive Test.

If the drive fails, it may need replacement. If it passes, the issue is likely software-related.

 

3. Check Boot Order

  • In BIOS, go to System Configuration → Boot Options.
  • Make sure your internal hard drive is listed first.
  • If not, adjust the boot order and save changes.

 

4. Enable Legacy Support (if needed)

Some HP laptops require legacy boot for older drives:

  • In BIOS, go to Boot Options.
  • Enable Legacy Support and disable Secure Boot.
  • Save and exit.

 

5. Reinstall Windows

If the hard drive is detected but the OS is missing or corrupted:

  • Use a bootable USB with Windows installation media.
  • Boot from USB and follow prompts to reinstall Windows.

🧠 Why This Happens

Common causes include:

  • A corrupted boot sector or missing OS
  • A failed hard drive or loose connection
  • BIOS settings that no longer point to the correct boot device

 

If you’re unsure whether your hard drive is being detected or want help creating a recovery USB, I can walk you through it. You’re doing all the right things—let’s get your laptop back on track. 😄

 

If my response helped, please mark it as an Accepted Solution It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution!  It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.