Bought Used Envy 360, many things are wrong

[Fuchsfell]

Hey there. I bought a used, but said to be top quality HP Envy x360 yesterday, from 2020.

I tried setting it up, but I noticed a few things.

YouTube can play videos correctly using Firefox, it stutters every 4-5 seconds and I can't adjust the brightness of the screen. Even if I move the slider in the settings nothing happens.

What can I do to fix this?

[Hawks_Eye]

Hi @Fuchsfell 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

It sounds like you're facing a couple of issues with your HP Envy x360. 

Let's tackle them one by one:

 

Brightness Adjustment Issue

Update Graphics Drivers:

• Outdated or incompatible drivers can cause brightness control issues. Open "Device Manager," expand "Display Adapters," right-click your graphics card, and select "Update Driver." Choose "Search automatically for updated driver software."

Enable Generic PnP Monitor:

• In "Device Manager," expand "Monitors," right-click "Generic PnP Monitor," and select "Enable." If it's already enabled, try uninstalling and reinstalling it.

Adjust Power Options:

• Press Windows + R, type powercfg.cpl, and hit Enter. Select your current power plan, click "Change plan settings," then "Change advanced power settings." Expand "Display" and adjust brightness settings.

BIOS Update:

• Visit the HP Support website to check for BIOS updates for your laptop model. Updating the BIOS can resolve hardware-related issues.

 

YouTube Stuttering Issue

Hardware Acceleration:

• In Firefox, go to "Settings" > "General" > "Performance." Uncheck "Use recommended performance settings" and ensure "Use hardware acceleration when available" is enabled.

Clear Cache and Cookies:

• Go to "Settings" > "Privacy & Security" > "Cookies and Site Data." Click "Clear Data" to remove cached files that might be causing playback issues.

Update Audio and Video Drivers:

• Ensure your audio and video drivers are up to date. You can find updates on the HP Support website.

Roll Back AMD Drivers:

• If your laptop uses AMD graphics, some users have reported success by rolling back to an earlier driver version. You can do this in "Device Manager" under "Display Adapters."

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye