Bought shop floor demo PAVILION

[Tony-671]

Bought shop floor demo Pavilion laptop. It starts automatically with shop user account, no password. I want to wipe out the shop user account and get the laptop back to a 'new' Win10 install, with the guided startup walk-through for new user (ie. the new laptop experience and no trace of previous shop account). Thanks, Tony

[Lil_Boy_Blue · Accepted solution]

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR
This First part only works when a valid Recovery Partition is enabled.
If it displays an error message then move onto the Second part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.

Turn off the computer.
Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.
WARNING - ONE WAY ONLY, WIPES ALL DATA - NON-RECOVERABLE
Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

Second Part:-
This may require another PC. Find and Download your .iso from…
https://www.microsoft.com/en-us/software-download/windows10
Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

Hope that helps.

[Tony-671]

Thanks Blue. The F11 trick worked, gave me reset option that deleted all user accounts, all data, and reinstalled Win10 and apps that originally came with the laptop. Win10 started from new, just like i wanted.  Cheers, Tony 

[Lil_Boy_Blue]

Prego.

NOW MAKE A COPY OF THAT F11 OPTION for when the hdd fails.

Obviously take regular backups of your vitals.