Brand new Hp laptop is running extremely slow.

[KorkySue]

Laptop running extremely slow.  I bought it a week ago and haven't even used it for 5 hours yet. The webpages keep freezing and I get the error message that "this page is not responding wait or shut down".  It's even lagging behind on the letters I'm typing now.  What could be the problem?

[sandytechy20]

@KorkySue

Welcome to the HP support community.

I understand that you are getting slow performance issues on the notebook, I am glad to assist you.

  

Update the BIOS, & Chipset drivers: 

Here's the link to download and install the above updates: Click here 

  

If the issue persists, then Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool and Update Windows. 

Select Start  > Settings  > Update & Security  > Windows Update , and then select Check for updates. If updates are available, install them 

Also, open HP Support assistant on your PC and run the Performance tune-up check. 

  

If the issue still persists, then please follow the steps mentioned in the below documents: 

HP PCs - The computer is slow when used for the first time (Windows 10) 

HP PCs - Improving PC Performance (Windows 10) 

HP PCs - Improving latency and reducing lag in Windows 10 
  

I hope this helps! Keep me posted.  

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.