Brand new Omen has numerous problems

[RenegadeRed1]

I literally just opened my new HP Omen yesterday and it came with numerous odd and insanely frustrating problems right out of the box. I'll list them because yes, there's that many:

1. Windows Update will NOT work no matter what I do. It consistently just freezes or takes forever when trying to download updates even after I've shut it down via command promp numerous times.

2. My wifi is incredibly slow, even after upgrading my internet package last night. Not sure if this is a problem with my laptop or Comcast but I can hardly do anything because it's so slow.

3. Chrome refuses to download, it just hangs forever. I try to use Edge but pages either dont load or, once again, take forever to appear.

4. I should have at least 1TB of space on my hard drive but Explorer says I only have 118. Not to mention it says I've used 63 gigs already and I just opened the box!

I am furious because I don't have a warranty (probably because they cost an arm and a leg) and I don't know why I'm having this many problems RIGHT OUT OF THE BOX

[MKazi]

@RenegadeRed1

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have a new HP Omen computer and facing performance issues. The Windows updates not happen and the computer freezes, Chrome does not work and also the internet speed is low. I read that this issue started right out of the box. 

I would like to know the exact model no. of your HP Omen. This link will help yo find the model no: http://hp.care/2bygf7l. Using the model no. I will check for the hardware specifications

Meanwhile, I suggest you to perform the steps from the following links:

• Computer Is Slow (Windows 10).

• Slow Internet Troubleshooting (Windows 10, 😎.

I sincerely hope this fixes the issue. Feel free to reply. Cheers! 🙂

[hafizulafiq]

@renegadered1

Hi, im just buy the new omen n literally hv kind of a same problem as yours. I try try to find many solution as i can and finally i just reset my omen. As the recovery driver recover the basic windows 10(64-bit), so i just reinstall the deleted files from the web and now the problem is solved. Wifi connection also become faster. Hope this will help. 😇

[Photoray002]

Yes as hafizulafiq mentioned.

Do an F11 Recovery at power-on and reinstall Windows back to factory condition.

Rapidly tap F11 at boot to access the recovery options.

https://support.hp.com/us-en/document/c04758961

IF you still have issues, do a Diagnostics test for the hardware. That will hopefully give you an idea of what is failing when you return it for an exchange.

F2 at power-on for Diagnostics. Do the full extended set of tests for everything.

HP How to use Diagnostics

And if you just purchased this new from a reputable store or from HP directly, you should have no problem with the Warranty. It is covered.

If you by chance purchased from a 3rd party store that refurbs the units like CUK (computer Upgrade Kings), they will be responsible for the warranty.

And please always post the full product number when asking for help as Mkazi referred to.